Posts

Showing posts from September, 2014

Issue with updating Acrobat or Reader on Mac

for adobe reader , acrobat updater, regularly find message appearing on imac os x 10.10 desktop:  "an error occurred. please check updates again later. error:  1538". cause of this? hi wallacestuart,   apologies delayed response. please refer steps in link below , see if works: troubleshoot issues updating acrobat or reader on mac os   let me know if issue still persists.   thanks, supriya More discussions in Acrobat Reader adobe

Adobe Premiere Pro CC 2017.0 has stopped working??

i'm receiving error "adobe premiere pro cc 2017.0 has stopped working." windows 10 when attempting boot premiere pro. dead in water, need help! i've tried uninstalling , downgrading 3 previous versions , receive same error every time.   adobe premiere pro cc version 2017.0 dell laditude e5570 windows 10 intel core i5 8gb ram hi bz1lla,   please check error messages related premiere pro in event viewer > windows logs > application & post summary in general tab(please not post complete log in details tab. faq: how capture , post screen shot or video?   thanks, vidya sagar. More discussions in Premiere Pro CC adobe

パソコンが壊れたので、使用してたプランの製品を移行したい。

パソコンが壊れたので、使用してたプランの製品を移行したいです。   photoshop写真業界向けプログラム です。   新しいパソコンで追加購入しようとしましたが「1つのアカウントで同じ製品のライセンスを2つ持つことはできません」ということなので   古いパソコンで使用していた権利を移行する方法を知りたいです。   なお、古い方のパソコンは壊れているので手続き等に使用できません。 データも抜き出せませんでした。   新しいパソコンからadobeにログインすることはできますが、「移行」の方法はいまのところ見つからずです。   どこかに明記されているのでしょうか? フォトプランの契約であれば、別のpcにそのまま通常通りインストールしてください。 壊れたpcが1台目であれば何も手続きはいりません。   もし壊れたのが2台目だとしても、下記いずれかで対処できます。 webブラウザ側のアカウント管理を使用して認証解除を行っておきます 認証時に強制解除のダイアログが出てくるので内容を確認して承認します サポート総合案内 (Japan) でのその他のディスカッション adobe

Lightroom update error

i want update lightroom 6. lightroom cc (2015.7) 6.7 available update. update go till 10% error occur: your file not found it may have been moved or deleted.   err_file_not_found     i reinstalled program dvd, no luck. try update adobe homepage, no luck. please help downloadable installation files available: suites , programs:    cc 2017 |  cc 2015.5 | cc 2015 | cc 2014 | cc | cs6 | cs5.5 | cs5 | cs4 , cs4 web standard | cs3 acrobat:  dc, xi, x | x suite | 9,8 | 9 pro extended exe , 9 pro extended 7z   | 9 standard     | 8 standard captivate:  9 | 8 | 7 | 6 | 5.5, 5 | 1 cold fusion:  11, 10 | 9.0.2, 9.0.1, 9.0.0, 8.0.1, 8.0.0, 7.0, 6.1, 6.0, 5.0, 4.0 contribute:  cs5 | cs4, cs3 | 3,2 framemaker:  12, 11, 10, 9, 8, 7.2 lightroom:    6.7 | 5.7.1 |  4.4 | 3.6 photoshop elements:  15,14,13,12,11,10,9,8 | 9,8,7 win | 8 mac | 7 mac premiere elements:  15,14,13,12,11,10,9,8 | 9, 8, 7 win | 8 mac | 7 mac   download , installation adobe links download , installation

InDesign crashes every time I enter a hyperlink

after recent update, i'm having lots of issues.  annoying each time i'm trying insert new hyperlink, app crashes.  other issues: super slow speed, when comes type tool (which see others having well), , having update links every time open app though images have not moved new location.  argh! hi sarah,   it looks version of indesign cc 2017. please confirm. also let know os on.   now let's @ problems 1 one taking version cc 2017.   issue 1: crash on inserting new hyperlink. is happening files or specific one? are these files newly created in cc 2017 or created in earlier version , getting worked upon in cc 2017? please share 1 such file me pkandari@adobe.com   issue 2: slow speed, specially type tool. please navigate preference->advance type -> type contextual controls , disable first preference “show character alternates, fractions, ordinals , ligatures”. also, share 1 file me showing slowness.   issue 3: updating links every time open app. the links shown out-of-

Lightroom renaming on import

Image
i import photos lightroom on daily basis.  sorking fine on saturday.  on sunday, started import images, import page had lost it's renaming function.  i've been using lightroom 4, , bought photoshop lightroom 6.  did not fix problem.  change camera format filename (imgnnnn.jpg) own format, cad000 tet string plus sequencing number, @ 5200.  how renaming page back? 1. make sure have copy or move selected @ top of import window: 2. in right column of import window, right-click file handling or 1 of other panel headers showing, , select show all: More discussions in Lightroom Classic CC adobe

How to map same single effect from multiple layers into one (adjustment) layer?

hey guys,   i total noob @ aae despite using multiple years.  looking mapping 1 effect used across multiple layers 1 layer can edit several layers @ 1 time.   make sense?    for example, while using audio spectrums able change colors of spectrums - although if have multiple spectrums , want edit colors have go each layer , edit colors.  it's troublesome , take long time.    i know there way edit of spectrum's colors in 1 layer instead of lets 5 example.    can provide help?    thank you, ryan ryanb43398010 wrote:   hey guys,   i total noob @ aae despite using multiple years. looking mapping 1 effect used across multiple layers 1 layer can edit several layers @ 1 time. make sense? that depends.  if want use same effect on every layer below in timeline, adjustment layer makes sense.   do want that?  every layer below adjustment layer, no exceptions?   personally, hardly ever use adjustment layers.  did on project i'm doing week, because intended 2 animated effects in adjust

On the new version 15 how do you bring up more than one photo, so you can select an object in one and move it to the other?

in new version 15, how bring more 1 photo can move selected objects 1 photo other in editor, go expert tab.   open picture b, 1 wish select add picture. use 1 of selection tools, e.g. selection brush , lasso tool , select object. see outline ("marching ants") once selection complete go edit menu>copy copy selection clipboard open picture a, go edit>paste use move tool position object picture b. in layers palette should see picture background layer, , object b on separate layer. More discussions in Photoshop Elements adobe

Quiz not reporting correctly

i appreciate in advance advice.   background: i using captivate 8 create scorm 2004 v4 tracked course.   in course, if user answers question incorrectly (twice), course branches recap of topic they're being quizzed on.  if user answers question correctly, move forward in course.   in recap branch, continue ask questions of user. however, don't want questions included in quiz reporting, not required answer questions.  have de-selected "report answers" each question   i have de-selected "reporting / report answers" each of these recap branch questions.   # of questions in correct-only branch:  4 # of questions including recap branch:  9   issue: when previewing course in captivate, answer correctly (4 questions only).  lms records score of 98% when testing course in lms(successfactors), answer correctly.  lms records score of 24%.   the math doesn't add up.  yet wonder if i'm selecting wrong box keep recap questions out of quiz, @ least in lms' eye

AE crashes shortly after starting up

hi there,   this problem started few days ago. every time start after effects, crashes shortly after loads program. menus , show up, if click on project open, or click new project, or let idle, , switch it, itll freeze, , not give me kind of error report.   i've tried uninstalling , installing every version 2015-2017 (just came out today) , still happens. reinstalled of gpu drivers, , deleted app preferences ae might have had. deleted plugin's installed, , nothing works.   i've tried keeping caps lock on when clicking on project load, wont render anything.  nothing works. not having problem on other adobe program either.   im on windows 10 machine, , have 2 980ti gpu's updated drivers. im not sure whats going on.   any help? ok tried installing older version havent tried yet (2015.0 release) , works fine.   updating version above results in crash after loading. More discussions in After Effects adobe

Why is there a blue dashed line around my text box?

Image
hi, wondering why there blue dashed line around text box? looked in forum, , other answers did not apply - not grouped item , not hyperlinked. the issue when package document, item doesn't appear in pdf. (the pale blue text box behind does, has normal line has no dash). thanks in advance help. it multi state object or button windows > interactive > object states or windows > interactive > buttons , forms More discussions in InDesign adobe

Blur effect with clear logo.

Image
i've been using photoshop 2.3 years , trying work on new blur effects. 1 have had trouble having blurred image, cut out that's sharp , clear. 1 example friend of mine, 1 of submissions dirty unicorn new logo contest. ( 16.06.16 )   with image, want company logo show sharp background, , around field blurred. i want keep colored parts blurred, grey, show sharp... not sure how else explain it, , appreciated.   -elmorapz something this   the lower layer blurred image the middle layer type layer logo the top layer sharp version of same image bottom layer , clipped logo layer dave More discussions in Photoshop adobe

3D in Photoshop CC

Image
is possible use 3d in configuration? you need @ least 512 mb video ram run 3d. have 32 mb video ram. in fact can't use graphics card.   you must have little system ram. running 2 gb total?   anyway, bit of research shows card old , maxes out @ 384 mb, not enough anyway. More discussions in Photoshop adobe

Photoshop Unable to read the profile information from PNG

Image
hi support,   issue :  when doing png  conversion  using imagemagick and  photoshop unable read profile information png file though png has profile information.   we want understand cause on why photoshop unable read info image .   version : photoshop cc 2014 we forum support, users volunteering other users. adobe support availabe chat cc customers. contact customer care   since imagemagick making png, not know putting metadata. may be  tripping photoshop's ability read it.   you should check support forums , see if needs entered in particular way first.   file > file info place png info in photoshop. if not see there, ask in imagemagick support forum.     what mean "profile"? information fits description document profile, can find in bottom status bar.   More discussions in Photoshop adobe

HTML5 Flip Book

i have posted problem in several forums , yet solutions.  this problem still existing me.  help   morrisd77927849 oct 22, 2016 3:27 pm i have installed html5 flip book extension dreamweaver cs6.  paid $79.00.  however, tempts create flip book in dreamweaver, received error, "while executing inspectselection in jqflipbook.htm, javascript error occurred."  can inform me why happening , there solutions?   morris davis you must contact extension developer directly. online help: solutions4website.com * html5 flip book   use contact form on web site: our contacts | html5 + jquery components | dreamweaver extensions   or send them email: support@solutions4website.com   nancy o. More discussions in XMP SDK adobe

Search Result Widget is not Allowed in Topic Screen Layout Page

Image
hi,   i trying output html5 file , receiving following error message:   it adding search option file, didn't exist before:         this file has been generated numerous times in past, no problems. however, new company , working on different computer previous technical author, problem? no settings concerning layout/output have been changed or interacted in way.   i using robohelp11, on windows 7 (64-bit) operating system.   all can think issue due me being new user (permission based), or it's because file being generated new computer?   many in advance able provide this. i think might need see how ssl recipe laid out. rh project located , creating html5 output? More discussions in RoboHelp HTML5 Layouts adobe

Layer Mask won't allow painting unless inverted

Image
hi all, i'm attempting create textures in photoshop part of uni course, , have come across incredibly frustrating issue. i'm creating broken tile texture, , in process of creating fractured look. this, i'm following tutorial showing me how use drop shadows erase 'clean' tile reveal concrete underneath. problem is: cannot paint black on layer mask remove tiles. searched answer online , found user having same problem, fixed changing brush settings. attempted (flow , opacity @ 100%, brush mode set normal) didn't fix me. noticed (when mentioned in same forum) if invert colours on layer mask (from default white black) works. tiles removed revealing concrete underneath. furthermore, can paint black mask white bring tiles back. regardless of do, cannot work intended (by painting white mask black remove tile). it's impossible me create believable , aesthetically pleasing image if have paint tile around damage. if has answers, appreciate help. if have targeted laye

Assets for Adobe Draft?

i building storyboard on ipad in draft, later import captivate. use free cutout assets available in captivate (and elearning brothers) in storyboard. how do this? signed membership elearningbrothers don't have free assets captivate. using photos personal library won't work.  thanks. you should have put characters in cc library have access them in draft. however, if not have cc (creative cloud subscription), cannot add them library, because not available in captivate. in photoshop, illustrator , other cc applications. sorry...   because have cc plan, didn't think maybe possibility copy images ipad? More discussions in Adobe Captivate adobe

"Error encountered while reading jpeg image...."

"error encountered while reading jpeg image. image may damaged or incompatible. resave image different settings , try again."   i error when saving indesign cc document , indesign refusing save document.   is there way can see, of 662 links causing problem? none of images embedded , use cmyk colour.   ideas anyone? you try removing half of document , saving remaining half. then half  again until find problem page. for example if document contains 600 pages find problematic page at latest after of 11 attempts. (this method can used to find example a corrupt page which prevents file export in pdf format)   ...also try save indesign file .idml , reopen in indesig , try save file indesign More discussions in InDesign adobe

Photoshop Elements 14 Locks up Continually

i ready throw mouse through wall.  photoshop elements 14 locks continually!!!  cannot exit program. have force quit in task manager.  never had problem 10.   casual user , maddening.  today deleted program , reinstalled.  same issue.  accept "place" on illustration.  when got add horizontal text...bam!  locks tight. have gone online , found number of convoluted bs programming fixes people have made up, purchased name brand premium product , crap!!!  go home page technical support , adobe (which means mud brick) not offer live support product!  wtf!!  purchased product windows 10 64 bit , worked couple of months , goes dumper.    then go on highly touted forum (touted mud brick) , find number of folks same problems , surprisingly none of them have been answered.  appears mud brick staff ever answer question.  rip off.   if mud brick , monitoring this, want money back. please write question , provide info possible if want volunteers here.  there nothing in post problem pse14.

cc2017 a lemon? AE, AME, and Premiere crash on startup muse crashes in design mode

so far, of above has happened , iteration of creative cloud costing me nothing time , money. there simple way roll 2016 till adobe figures out? not have time uninstalling , reinstalling software because adobe released bunch of buggy software overwrote or removed , functioning software disguised update.  use each of these programs on daily basis, frustrating , costing me money , headaches. help!! oh , photoshop had issues too, far 1 have found successful fix for. parts of suite use regularly aren't effed illustrator, indesign , bridge. you can uninstall current, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html   and past 1/2 point down page walk-through showing how install previous versions, https://helpx.adobe.com/creative-cloud/help/download-install-app.html   or can reset problematic program preferences , see if solves crashes. More discussions in Adobe Creative Cloud adobe

Weird Error

Image
so menu widget wouldn't let me apply hyperlink page titles. decided delete , add new one. tried drag menu onto page, received this:     i figured had hidden menus messing around responsive aspect deleted menus after restarted. tried drag got same alert. else having issue? hello,   try deleting existing breakpoints site form master , re-add them.   let me know if works. More discussions in Help with using Adobe Muse CC adobe

Update failing error code 1603

i have windows 10 64-bit machine. have adobe acrobat pro 11 on it. trying upgrade version adobe acrobat xi pro (11.0.17); however, update keeps failing. error code receiving (error code:1603). have tried closing ms office products, rebooting, & using administrator privileges. has had issue? or know can resolve this? update downloading files directly , applying them:  http://www.adobe.com/downloads/updates/   p.s. may need update sequentially current latest. More discussions in Installing, Updating, & Subscribing to Acrobat adobe

After Effects CC 2017 Version 14.0.1.5 Still Crashes Constantly

Image
i brand new after effects. downloaded app yesterday. able import items file , save, anytime try drag second item timeline, or try adjust on 1 thing able drag there, program crashes.   i tried changing audio preferences.   the image shows system properties (as far can tell, meet system requirements run app): try this: 1. reset preferences: reset after effects preferences if not work 2. disable hardware acceleration under preferences-display if can if not work 3. purge memory under preferences->media & disk cache if not work 4. uninstall application   also make sure gpu driver date. More discussions in After Effects adobe

Error code in Actions Script for Animate

hello.  i'm digital art teacher , have been using tutorials website create animate files.  unfortunately 1 of tutorials causing error of students.  following code directed use , how create actions frame.   package   {     import flash.utils.timer;     import flash.text.textfield;     import flash.events.timerevent;   public class typefx {       private var timer:timer;     private var text: string ;     private var pos: int = 0 ;     private var field:textfield;       public function typefx(field:textfield, speed: int = 42 , text: string = null ) {         // constructor code           this .field = field;           if (text != null )         {             this .text = text;         }         else         {             this .text = field.text;         }           field.text = '' ;           timer = new timer(speed, this .text.length);         timer.addeventlistener(timerevent.timer,update);         timer.addeventlistener(timerevent.timer_complete,kill);  

Dreamweaver CC 2017 ファイルウィンドウからの画像のドロップ

macos:10.12.1 dw:cc 2017   ファイルのウィンドウからコードのウィンドウに画像をドロップしようとしたところできませんでした(デザインウィンドウにはできます)。 cc 2015では大丈夫だったのですが、2017では機能がなくなったのでしょうか? cc2017からエディターエンジンが変更になったため、できなくなったと思われます。 Dreamweaverコミュニティフォーラム (Japan) でのその他のディスカッション adobe

More display bugs - not sure

Image
other bugs crept lightroom environment today include:   1.) scrolling on folder in collections causes first image in collection appear 'modified re-publish' in flickr uploader stream.   2.) flickr stream filled lots of empty space after should final image in stream: ... lots of bugs creeping lightroom lately. have keep clearing preferences , purging cache have windows appear correctly or images not appear all-white, etc. other suggestions why lightroom acting up? hi nickynqns,   please increase thumbnail size slider, showing on above image. increase size of thumbnails no empty space left.   thanks, mohit More discussions in Lightroom Classic CC adobe

To avoid thin white border around the text in illustrator

Image
hey guys,   after saving artwork jpeg in illustrator adobe cs6. leaves thin white border around text(picture bellow).tried adding stroke same colour still have thin white border text. wouldn't problem except when background dark colour or black. why this?? know how avoid frustrating problem?   shims,   what happens if save type/text png24 (and set matte black if makes difference)?   png24 more obvious choice jpeg vector artwork.     apart that, see no white. More discussions in Illustrator adobe