Photoshop Unable to read the profile information from PNG


hi support,

 

issue :  when doing png  conversion  using imagemagick and  photoshop unable read profile information png file though png has profile information.

 

we want understand cause on why photoshop unable read info image .

 

version : photoshop cc 2014

we forum support, users volunteering other users. adobe support availabe chat cc customers. contact customer care

 

since imagemagick making png, not know putting metadata. may be  tripping photoshop's ability read it.

 

you should check support forums , see if needs entered in particular way first.

 

file > file info place png info in photoshop. if not see there, ask in imagemagick support forum.

 

 

what mean "profile"? information fits description document profile, can find in bottom status bar.

 

screen shot 2016-10-27 @ 3.42.09 pm.png



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