Adobe Sign - Session Timeout issue when sending from within Acrobat

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when try send document "get others sign" within acrobat pro, message returned, "your session has timed out. please close window , try again." closing window not fix error nor restarting acrobat. worked fine when in trial version have paid "sign" feature function within acrobat not work.

what version of acrobat, os, , have installed update os or acrobat right before problem started?



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