DownloadAssistant quit unexpectedly.

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recently purchased download card adobe photoshop elements 15... keep getting downloadassistant quit unexpectedly when trying open downloaded file. help!

 

process:               downloadassistant [4866]

path:                  /users/user/downloads/download_adobe_photoshop_elements_15_(mac)-3.app/contents/macos/dow nloadassistant

identifier:            com.arvato.downloadassistant

version:               1.5.1.500

code type:             x86 (native)

parent process:        ??? [1]

responsible:           downloadassistant [4866]

user id:               501

 

 

date/time:             2016-11-30 10:44:44.854 +1030

os version:            mac os x 10.11.6 (15g31)

report version:        11

anonymous uuid:        6c186e82-b7a5-c21a-2f96-716a7d39f1b2

 

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[long crash log removed... please send crash log technician, when asked]

kglad links in reply #1 here https://forums.adobe.com/thread/2241704 may help



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