Invalid Serial Number

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i purchased elements 15 , downloaded mac version.  serial number provided adobe says elements 15 (windows, english).  when enter serial number provided, error serial number not valid adobe photoshop elements 15.  appreciated. 

are copying , pasting email received or manually entering numbers?  manual insertion not way them right because 24 digits , numbers confused.

 

if copying , pasting , still error need contact adobe customer care @ link:

 

<contact customer care >

 

explain them has happened , sort out.

 

good luck.



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