error 1 cuando quiero abrir illustrator

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hola gente! cobre el paquete de adobe cloud, y descargue e instale el illustrator. lo use un par de dias, pero hoy cuando lo quise abrir me sale un cartel que dice "desinstale y vuelva instalar el producto" (...) error 1" que puedo hacer?

  1. puedes indicar el sistema operativo y versión?
  2. has instalado otros programas?
  3. funcionan sin problemas?

 

también:

  • puedes desinstalar la aplicación
  • ejecutar la utilidad adobe cleaner tool, que se descarga de la web de adobe
  • limpiará asi otros archivos que no se hayan desinstalado
  • reiniciar el equipo y volver instalar el programa


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