only downloading as trial

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i bought package of lightroom , photoshop showing trial versions. have tried logging off , in again.

i contacted through chat feature there advice didn't work , wondered if here might know should do?

 

thanks

check account, adobe id

 

does show subscription?

 

if yes,  sign out , in cc desktop application using same adobe id used pay subscription:  http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

 

if fails, delete entire contents of oobe folder following following 2 steps:

 

1) quit creative cloud desktop app gear icon in upper-right corner.

 

2) browse following location based on operating system.

 

    a) mac os: /users/<user folder>/library/application support/adobe/oobe
        note: \users\<user folder>\library\ hidden default after 10.7. google enable access hidden user library files | mac os 10.7 , later instructions on accessing or check https://helpx.adobe.com/creative-cloud/kb/unknown-server-error-launching-cc.html.

 

    b) windows: c:\users\<user folder>\appdata\local\adobe\oobe
        note: appdata hidden windows default settings. google show hidden files, folders, filename extensions | windows instructions show or check https://helpx.adobe.com/creative-cloud/kb/unknown-server-error-launching-cc.html.

 

then restart cc desktop app , sign in.

 

if fails, https://forums.adobe.com/thread/1962238?start=0&tstart=0

http://helpx.adobe.com/creative-cloud/kb/unable-login-creative-cloud-248.html



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