Videos won't play after publishing for devices in Captivate 9

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we creating education patients access on kindle.   when preview on desktop, videos work fine.  however, after have published project devices , save corresponding videos folder , project gets uploaded our internet site, videos won't play.  since i've never done before, use troubleshooting problem is.  resolution, encoding or other problem fixed?  appreciate assistance. 

hi karen,

 

couple of questions. video formatted to? (mp4,mov, avi etc)

how big videos (30 mgs, 100 mgs etc)

 

cheers

steve



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