Send Email application error

having issue form in acrobat dc (fully licensed) , microsoft office 365, outlook 2016 (all licensed).

 

the form has submit supervisor button on it. when clicked, send email dialogue box pops up. have option choose default email application (microsoft outlook) or use webmail. choose default email application.

 

i think click continue , nothing happens. find in event viewer...

 

error: application error

faulting application name: 64bitmapibroker.exe, version: 0.0.0.0, time stamp: 0x57eed5bd

faulting module name: mso20win32client.dll, version: 0.0.0.0, time stamp: 0x57efded4

exception code: 0xc0000005

fault offset: 0x00000000000e6bb9

faulting process id: 0x268c

faulting application start time: 0x01d235233f476e14

faulting application path: c:\program files (x86)\adobe\acrobat dc\acrobat\plug_ins\pi_brokers\64bitmapibroker.exe

faulting module path: c:\program files\common files\microsoft shared\office16\mso20win32client.dll

report id: 7da41eb4-a116-11e6-bc18-18037324801d

 

information: windows error reporting

fault bucket 311787438, type 28

event name: appcrash

response: not available

cab id: 0

 

problem signature:

p1: 64bitmapibroker.exe

p2: 0.0.0.0

p3: 57eed5bd

p4: mso20win32client.dll

p5: 0.0.0.0

p6: 57efded4

p7: c0000005

p8: 00000000000e6bb9

p9:

p10:

 

attached files:

c:\users\user\appdata\local\temp\{74a5c716-57b9-477e-86fa-37fded9113ed} - oprocsessid.dat

c:\users\user\appdata\local\temp\wer68e1.tmp.werinternalmetadata.xml

 

these files may available here:

c:\users\user\appdata\local\microsoft\windows\wer\reportarchive\appcrash_64bitmapibroker._ c56bbd8684efd6c94023f566ed62d8ffe286c_2a347733

 

analysis symbol:

rechecking solution: 0

report id: 7da41eb4-a116-11e6-bc18-18037324801d

report status: 0

 

has seen or experienced issue before or know how can resolve it?

 

for record, works intended on outlook 2010. migrating on office 365/2016 , noticed issue.

i had hoped 32bit version of office resolution problem, sadly not. still experiencing issue on freshly installed windows 7, freshly installed office 2016 (32 bit) , freshly installed acrobat reader.

 

any ideas?

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