PDFMaker Office COM Addin will not stay enabled

windows 10 ent 64-bit, acrobat xi pro (11.0.18), office 2013. user reported loss of "save pdf" functionality in word. checked com addins , "adobe pdfmaker office com addin" unchecked. checked it, closed word, re-opened word, found unchecked again. ran word local administrator , box remained checked (or unchecked) across numerous changes in state & restarts. per numerous pages i've tried following:

 

• applied latest updates & ran repair installs on office & acrobat
• confirmed hkey_local_machine\software\microsoft\office\word\addins\pdfmaker.officeaddin loadbehavior set 3
• checked file system permissions on pdfmaker directory. found them lacking added domain users read permission.
• run regsvr32 re-register relevant dll's
• removed & re-added com addin
  
  

as noted, not issue if user local admin. thoughts on how enabled addin persist after closing word?

thanks

hi sherpa,

 

it seems loadbehaviour of addin has been altered in hkey_current_user hive , enable add-in may have rewrite loadbehavior of add-in in registry. please find below steps same.

1. launch regedit.exe.

2. go [hkey_current_user\software\microsoft\office\word\addins\pdfmaker.officeaddin]

3. set loadbehavior 3.

 

regards,

basma

 

 

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