Acrobat reader DC problems on server 2012 R2

hello,

 

 

we're having problems on windows server 2012 r2 server. we're running 3 identical windows 2012 r2 servers remote desktop services enabled , date. acrobat reader dc version we're running is: 15.20.20039.20316. problem started on november 22nd 2016.

 

the problem follows: whenever user opens random pdf file crashes immediately. users can open pdf file few seconds , crashes. these errors in eventlog:

 

 

problem signature:

  problem event name: bex

  application name: acrord32.exe

  application version: 15.7.20033.2203

  application timestamp: 5507d7da

  fault module name: stackhash_31fb

  fault module version: 0.0.0.0

  fault module timestamp: 00000000

  exception offset: pch_50_from_ntdll+0x0003c7ec

  exception code: c0000005

  exception data: 00000008

  os version: 6.3.9600.2.0.0.16.7

  locale id: 2057

  additional information 1: 31fb

  additional information 2: 31fb01c7a3f26a62871d101c0c1e5bac

  additional information 3: 96e2

  additional information 4: 96e25d2a31832155157eaf0859146339

read our privacy statement online:

  http://go.microsoft.com/fwlink/?linkid=280262

if online privacy statement not available, please read our privacy statement offline:

  c:\windows\system32\en-us\erofflps.txt

------------------------------------------------------------------------------------------ ----------------------------------------------------------------------

 

problem signature:
  problem event name: appcrash
  application name: acrord32.exe
  application version: 15.7.20033.2203
  application timestamp: 5507d7da
  fault module name: stackhash_aff4
  fault module version: 0.0.0.0
  fault module timestamp: 00000000
  exception code: c000041d
  exception offset: pch_d0_from_wcapture+0x0001581c
  os version: 6.3.9600.2.0.0.16.7
  locale id: 2057
  additional information 1: aff4
  additional information 2: aff4ce73b2716bf2b54f222a1345f8d9
  additional information 3: 689e
  additional information 4: 689ec43cf66bfd2aaba5f807e2cf85c1

read our privacy statement online:
  http://go.microsoft.com/fwlink/?linkid=280262

------------------------------------------------------------------------------------------ --------------------------------------------------------------------------
the things we've done far uninstalling acrobat reader dc , installing again using adobe customization wizard , we've removed plugins from: c:\program files (x86)\adobe\acrobat reader dc\reader\plug_ins check if go away but, did not help.

i have read similar problem occurred because of windows update. debug crash , send error. in https://forums.adobe.com/message/4240674.

 

i hope me problem. we're running out of ideas.

 

yours truly,

stevie

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