Adobe Captivate 8 Publishing PDF issues

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we keep experiencing error when publish in when pdf opened black screen. tried uninstalling adobe captivate , still this. have latest version of flash , still showing way. have required tools have show yet still working.

are viewing file in browser, or on acrobat reader?

verify latest version of acrobat , acrobat reader loaded, flash player.

 

is file stored locally, or hosted on webserver?

 

have tried viewing different computer?



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