Elements 15 opens PDFs as blank files

i downloaded , installed elements 15 , whenever try open pdf file (for purposes of turning image) blank document. i've tried "placing" pdf , same results. worked fine in elements 14 don't understand why isn't , know supposed work. appreciated.

hi maureen,

 

pdf files work in pse 15 worked in pse 14. request check following points regarding file:

 

• pdf isn't damaged or corrupted. check if opens fine in acrobat.
• check if same files opens fine in pse 14, if have installed you.

 

please me findings.

 

thanks,

arshla

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