Creative Cloud app dissapeared/got deleted?

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hello people,

 

today tried open latest version of illustrator cc didn't wanted use 2015 version. because don't have shortcut made that, opened creative cloud app open via app list. when clicked on cc shortcut, computer mentioned shortcut deleted or removed. did not myself nor did turn off computer @ time being.

 

i have tried (re)install creative cloud app program, doesn't work, apperently.

 

does know issue or have solution?

 

i thank in advance,

 

 

specs:

win 8.1

6 gb ram

i3 processor

latest cc package

hi raoul,

 

can please contact support issue via https://helpx.adobe.com/support.html#/top_products

 

 

regards

rajashree



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