Cannot load templates from Adobe Stock

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hi,

 

when try make new document within "new document" window , select template uses adobe stock images, error saying:

"photoshop scripting error: general photoshop error occurred. functionality may not available in version photoshop"

 

i have restarted photoshop holding shift key disable 3rd party plugins still not work. has else got similar problem?

 

thanks in advance.

 

robert.screen shot 2016-11-04 @ 14.56.13.png

which stock template did try licence , use?

capture.jpg



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