Two Invoices - Wrong invoice paid - No Product

i ordered 15 licenses cc our company, got invoice , 1 week later invoice.

then asked customer support invoice should pay. told me second invoice ok, 1 paid.

i informed company ist sitting in ireland , sends invoices.

 

then counter started trial version - , since trying clear situation -

and cant work software paid, since 2 days.

 

everybody call support or sales telling me trying escalaet nothing happens.

i can't reach person can me.

 

does have tip can - call - or should ask lawyer me ?

if in trial mode there nothing preventing working software - trials fiunctional. 

 

the lawyer not better results , rather expensive approach getting purchase resolved.  should continue contacting adobe customer support.  1 of employees helps in these forums might able expedite assistance if contact thru private message (https://forums.adobe.com/people/rajashree%20bhattacharya ).

 

contact support - link below click still need help? option in blue area @ bottom , choose chat or phone option...

make sure logged in adobe site, have cookies enabled, clear cookie cache.  if fails connect try using different browser.

 

creative cloud support (all creative cloud customer service issues)

http://helpx.adobe.com/x-productkb/global/service-ccm.html ( http://adobe.ly/19llvmn )

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