After Effects no arranca. Se queda en "Inicializando motor de fuentes"

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al abrir mi after effect, la última versión 2017, se queda bloqueado con el texto  "inicializando motor de fuentes". no instalado ninguna fuente nueva, y la versión anterior de after funcionaba sin problemas. ¿cómo puedo solucionarlo? gracias

  • verifica que tiens instalada la última versión 14.1.

 

  • en que versión de sistema operativo? osx....?  windows ....?

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