Embedded Reader crashes third party application after idle time

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hello,

 

we use document management system, uses adobe reader 11.0.13 in embedded view. works fine. after time of inactivity (30-90 mins) in dms, application crashes (see error logs below). use citrix published desktops xenapp 6.5 , windows server 2008 r2. latest adobe reader dc did not prevent issue.

 

any appriciated.

 

name der fehlerhaften anwendung: xternalconnector.exe, version: 7.6.2520.0, zeitstempel: 0x56572561

name des fehlerhaften moduls: acropdfimpl.dll_unloaded, version: 0.0.0.0, zeitstempel: 0x5774fa0c

ausnahmecode: 0xc0000005

fehleroffset: 0x5a4e58d3

id des fehlerhaften prozesses: 0x2344

startzeit der fehlerhaften anwendung: 0x01d22b649e48ff00

pfad der fehlerhaften anwendung: c:\program files (x86)\ceyoniq\nscale xternal connector\xternalconnector.exe

pfad des fehlerhaften moduls: acropdfimpl.dll

berichtskennung: 12d24d60-9760-11e6-b7f6-0050560ba132

 

name der fehlerhaften anwendung: dmshelper.exe, version: 1.4.0.27, zeitstempel: 0x56326b58

name des fehlerhaften moduls: acropdf.dll_unloaded, version: 0.0.0.0, zeitstempel: 0x5412b41b

ausnahmecode: 0xc0000005

fehleroffset: 0x6dc4ff9b

id des fehlerhaften prozesses: 0x9100

startzeit der fehlerhaften anwendung: 0x01d12cd41dad5078

pfad der fehlerhaften anwendung: c:\program files (x86)\common files\dmstools ag\dmshelper.exe

pfad des fehlerhaften moduls: acropdf.dll

berichtskennung: ec22fe54-98fe-11e5-8eeb-0050560ba142



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