Adobe CS6 Not Installing - Failed to Initialize

hello,

 

we purchased cs6 design standard , install programs on our new laptop. have gone our adobe account , downloaded files purchased , use on our other computer, not letting install on new laptop. there no previous versions of cs6 or cc on machine.

 

when try install window appears. adobe support advisor no longer available.

 

 

how can go installing , activating our purchased programs.

 

thanks!

start @ top , work way down applying applicable fixes until problem resolved.

 

if cc (win):  https://helpx.adobe.com/creative-cloud/kb/creative-cloud-desktop-application-failed.html

 

 

if, error is:

 

"installer failed initialize. file not found." or "installer failed initialize. due missing files."

first, rename oobe folder oobe.old.

 

to find oobe:

64 bit win os: program files x86\common files\adobe\oobe

32 bit win os: program files \common files\adobe\oobe

 

mac os: hd>library>application support>adobe>caps

mac os: user>library>application support>adobe>oob

 

if fails or isn't exact error see, uninstall, clean (http://www.adobe.com/support/contact/cscleanertool.html) , reinstall.

 

if you're using dvd install:

copy disc contents desktop directory , install directory.

 

if you're using mac:

1. try create new user account in mac administrator priviledges.

2. login new user, navigate mac hd> application> utilities> adobe installer folder, locate products adobe reader, adobe flash, adobe air , un-install them

3. navigate user library> application support> adobe , move adobe trash.

4. navigate mac hd> library> application support> adobe , move adobe trash.

5. start installation again.

 

 

if applicable above fails, check installation logs:

http://helpx.adobe.com/photoshop-elements/kb/troubleshoot-install-using-logs-elements.html

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