Hidden fields keep appearing when changing viewmodus

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i got problem interactive pdf have made. has 'hide-fields' option active while opening document. 1 of buttons in document, can make fields visible again. sofar good. , works great.... unless change viewmodes. when go full-screen , back, fields active/visible when supposed invisible. how can prevent fields appearing while changing view-modus?

 

thanks beforehand answer!

it's hard without seeing how document set up. if you're able post somewhere, can take look.



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