Adobe Illustrator CC 2017 quits unexpectedly on start up

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every time try start adobe illustrator cc 2017 quits on me. have tried uninstalling, reinstalling, restarting mac, removing preference lists, , still nothing! can't install previous version can continue work because option doesn't appear in ccloud app window. going on here?

 

adobe illustrator cc 2017 quit unexpectedly.

 

 

date/time:             2016-11-28 14:20:02.680 -0600

os version:            mac os x 10.10.5 (14f2009)

report version:        11

anonymous uuid:        83a2ffe2-4f60-d97e-1708-a5edfbdce118

 

 

 

 

time awake since boot: 2800 seconds

 

 

crashed thread:        0  dispatch queue: com.apple.main-thread

 

 

exception type:        exc_bad_access (sigsegv)

exception codes:       kern_invalid_address @ 0x0000000000000000

instead of manually removing plists, have tried resetting them? (hold shift+cmd+opt) before startup screen appears.



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