Transferred CR2 Images from Canon 5D Mark II and cannot open in PS or LR

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i have 5d mark ii, macbook pro, updated versions of lr, ps, bridge, , of last night have dng converter 9.7, well.  imported raw images using card reader do.  cr2 raw images cannot opened anywhere!

 

trying troubleshoot put card camera check out images , gave me question mark icon , message reading "cannot play image."

 

what's going on?  appreciate guys may have me!

what versions of lr, ps , acr using?  don’t “fully updated” actuallyt go check see version in / system info or / …



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