Reactivating recently cancelled membership to download on new Computer

i cancelled creative cloud membership after paid year long subscription in september 2016. gave me message have subscription until september 2017. problem i've made switch pc mac , needing reinstall photoshop , indesign onto new computer. tried clicking on restart option under plans tab nothing happens. there way can re-download these programs out having buy new license since i've paid one? please help!

 

sincerely, desperate design graduate student!

does cloud subscription show on account page?

https://www.adobe.com/account.html subscriptions on adobe page

if have more 1 email, sure using correct adobe id?

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if yes

log out of cloud account... restart computer... log in paid cloud account

-sign in http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html

-http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

-http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

-http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html

-id https://helpx.adobe.com/contact.html?step=zna_id-signing_stillneedhelp

-http://helpx.adobe.com/creative-cloud/kb/license-this-software.html

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if no

this open forum, not adobe support... need adobe staff help

adobe contact information - http://helpx.adobe.com/contact.html

chat/phone: mon - fri  5am - 7pm  (us pacific time) <=== note days , time

-select product , need with

-click on blue box "still need help? contact us"

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