Highway Robbery - auto-renewed policy

-

my 1 year adobe creative cloud subscription got auto-renewed without consent last month.

 

i went cancel adobe account. ( have switched careers ) , got hit a  $200+  fine cancellation on second auto-renewed year. talked adobe representative named harshika. cancellation question turned discount negotiation keep account running. discount cost me $350!  assume how adobe trains account reps.

 

as explained adobe rep multiple times, have no need software, , have switched careers. still not being allowed cancel without fee, offered downgrade in package photography addition cost me $120  , still have remember later cancel year.

 

i'm not photographer took deal anyway. asked cancel photography package after signed up. asked why cancel. responded,

 

-because i'm not photographer,

-because don't want forget being payed in year's time

-because highway robbery.

 

i told have wait 2 hours , cancel photography package myself.

 

adobe, please rethink auto-renew policy. paid year signed for. definition of highway robbery folks!

 

-drew bradford

digitaldesigndrew@gmail.com

my case number 0220266560



More discussions in Adobe Creative Cloud


adobe

Comments

Post a Comment

Popular posts from this blog

Reader DC

-
my adobe reader dc export subscription not ocr on large file when export word. works fine on small files, , used work wellon files of sizes.   any idea issue is? hi sherry, we sorry inconvenience caused you. can please provide following details: 1. adobe reader version using. 2. if possible, share file on trying run ocr , language of it   just mention, export pdf allows conversion of files upto 100 mb   regards, poorvi More discussions in Acrobat Reader adobe
Read more

Adobe InDesign CC 2017 has stopped working

-
Image
after installing indesign cc 2017 first time, when try launch application error "adobe indesign cc 2017 has stopped working" i have tried following: uninstalling , reinstalling indesign deleting files c:\users\<user>\appdata\roaming\adobe\indesign , c:\users\<user>\appdata\local\adobe\indesign i've uninstalled (i think) fonts had downloaded , installed restarted computer many times signed out of creative cloud , signed in   i able install , run on different computer i'm assuming there sort of conflict or missing component on computer.   computer details: processor intel core i7-4770k ram 16 gb os windows 10 pro ver. 1607 build: 14393.447 video card nvidia geforce gtx 970     this error windows event logs: faulting application name: indesign.exe, version: 12.0.0.81, time stamp: 0x57f545c7 faulting module name: appframework.rpln, version: 12.0.0.81, time stamp: 0x57f547eb exception code: 0xc0000005 fault offset: 0x000000000009fa88 faulting process id: 0xcac...
Read more

After Effects cc 2015 can’t continue: unexpected failure during application startup after installing OS El Capitan

-
hi guys   i had update os magic keyboard 2 work reason error after effects. all other cc 2015 programs still work fine.   error "after effects cc 2015 can’t continue: unexpected failure during application startup".   what easiest way fix it? have urgent deadlines need sorted.   thanks lot if upgraded mac os, it's have permissions problems. find library folder , adobe folder in there. set folder , of contained folders read/write. alternatively, rename adobeold or something. happen ae recreate folder proper permissions when launch ae again.   if that's not issue (and if is) should consider installing cc 2015.3 release or cc 2017 release of after effects , see how work you. has been improved initial cc 2015 release. More discussions in After Effects adobe
Read more