Acrobat Pro XI error 1324 the path to My Documents or volume is invalid

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acrobat pro xi "error 1324 path documents or volume invalid.please enter again"  1 of our users can view parts of few blueprints or opens blank page print fine. can view them fine when log computer. scans of blueprints emailed on network , co-worker can open them fine , has same exact version.

 

we running windows 7. have 2 or 3 acrobat pro licenses can't download troubleshoot because don't want mess else , there aren't available licenses have checked differences in preferences , same.



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