Running Adobe Premiere Pro CC 2015.3 at Home

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we have user trying run adobe premiere pro cc 2015.3 @ home , getting adobe premiere pro has stopped working. imaangine there file looking on network on start of application, because user can launch fine @ work.

 

this event viewer when happens. appreciated. thanks

 

faulting application name: adobe premiere pro.exe, version: 10.3.0.202, time stamp: 0x574e936f

faulting module name: dvaui.dll, version: 10.3.0.202, time stamp: 0x574e7032

exception code: 0xc0000005

fault offset: 0x00000000001dfc41

faulting process id: 0xd6c

faulting application start time: 0x01d2496e75c15cc1

faulting application path: c:\program files\adobe\adobe premiere pro cc 2015.3\adobe premiere pro.exe

faulting module path: c:\program files\adobe\adobe premiere pro cc 2015.3\dvaui.dll

report id: e427123e-b561-11e6-9689-cc3d82f1cd4e

i **think** dll file has video display system

 

3 way troubleshooting problem... tell user adobe account , post here

 

do not count on windows date when comes device drivers

go vendor site sure have updated driver graphic adapter

•nvidia driver downloads http://www.nvidia.com/download/index.aspx?lang=en-us

•ati driver autodetect http://support.amd.com/en-us/download/auto-detect-tool

there intermittent reports newest driver not best driver due driver bugs or compatibility issues, may need try earlier driver version

or

re-install c runtime may https://www.microsoft.com/en-in/download/details.aspx?id=48145



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