PSE15 and Premier Elements 15 upgrade stalls at about 71% and 66% installed

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i'm upgrading versions 13 15 on windows 7 laptop 8gb ram , 200+ free harddrive space.  downloaded files unzip, bo th stall @ 71% pse , 66% premier.

 

any ideas?

hi dianei64161263,

 

as have mentioned installation of photoshop & premiere elements stuck, may refer below steps:

 

1- please check if have browser security extensions installed, please disable them. ( eg: ad block, mcafee site/web adviser, internet security toolbar etc )

2- disable firewall of machine see, turn windows firewall on or off - windows

3- disable firewall of internet security program installed on computer.

4- after try installation again.

 

if still fails, kindly follow troubleshooting steps shared in below document resolve installation issue:

troubleshoot installation | photoshop elements, premiere elements | windows.

 

let know if helps.



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