Premiere Elements 11 missing codec?

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hi, seems when importing quicktime video premiere elements 11 missing codec. . .i used time won't. . .

 

[moved non-technical forum lounge specific program forum... mod]

[here list of adobe forums... https://forums.adobe.com/welcome]

what model of camcorder video coming , format , resolution video?

 

also, have quicktime 7 installed, per program's requirements. (although quicktime player can security risk, need install quicktime components. during installation, select custom option , opt out of installing player.)



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