Paid for creative cloud, stuck in trial mode

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i have had creative cloud on year now. recently, purchased new pc/drawing tablet, , tried installing of creative cloud apps. when open photoshop, says trial has expired. click on 'license software' , try sign in , says there no subscription associated account, impossible because have been using account on year. tried deactivating creative cloud on old device , still says in trial mode. need these programs. have finals work on @ school , 'trial' over.

 

much appreciated,

crystal nunez

faq: do if have membership app acting if have trial?

https://forums.adobe.com/thread/1962238

 

 

creative cloud applications unexpectedly revert trial mode | cs6, ccm

https://helpx.adobe.com/creative-suite/kb/trial--1-launch.html



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