Why does Capture screen freeze?

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i had problem before cc2017, , told new update cure it.

it did not!

when capturing tape deck, screen freezes on first frame,

and audio freezes.

very disapponting.

would please provide these info can able help:

 

whats os version ?

whats deck type?

type of connectivity between deck , pc (firewire,sdi..etc)  ?

is happen first frame or ?

is capture windows still functional or not responding ?

 

 

muhannad,



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